Privacy and Data Policy

This Privacy Policy explains how ViperWin collects, uses, stores, and protects the personal information you provide when you register an account, make payments, play games, or use our site and services in Canada. We take your privacy seriously and describe below the types of information we collect, how we use it, with whom we share it, and the choices available to you.

Types of data we collect

We collect a range of information that helps us operate your account, process transactions, and maintain a safe platform. Collected data falls into three main categories: personal data, technical data, and transactional data.

Personal data

Personal data includes information you provide directly when registering or verifying your account, such as your full name, date of birth, address, email, phone number, and identity documents for KYC checks. We also collect contact preferences and communication history.

Technical data

Technical data is automatically collected when you use our site and includes IP address, device type, browser type, operating system, page views, and session duration. We use standard tracking technologies such as cookies and similar tools to improve site performance and remember your preferences.

Transactional data

Transactional data covers deposits, withdrawals, bets, wins, losses, bonus activity, and payment method details needed to process transactions. We may also log game history and activity to detect fraud and ensure fair play.

How we use your information

We use your information to provide and improve our services, verify identity, process payments, detect and prevent fraud, comply with legal obligations, and communicate about your account. We may also use aggregated, non-identifying data for analytics and site improvement.

Data protection practices

We protect personal information using technical and organizational measures such as access controls, secure servers, and industry-standard encryption for sensitive data in transit. Access to personal data is restricted to authorized staff and third parties who need it to perform services on our behalf.

Cookies and tracking technologies

We use cookies, web beacons, and local storage to remember preferences, support login sessions, and run analytics. You can manage or disable most cookies through your browser settings or via the cookie banner on our site, though disabling certain cookies may affect functionality.

Information sharing and third parties

We share data with service providers that support our operations, including payment processors, identity-verification services, fraud-prevention partners, and hosting providers. We may disclose personal information when required by law or to protect our rights. We do not share more data than necessary for these purposes.

User rights

Canadian users have rights over their personal information, including the right to access, correct, or request deletion of their data, where applicable. You may also object to certain processing or request restriction of processing in specific circumstances.

Access, correction, and deletion

You can review and update basic account details in your account settings. To request access, correction, or deletion of other personal data, contact us at [email protected]. We will verify your identity before responding to requests to protect your account and other users.

Privacy policy updates

We may update this Privacy Policy from time to time. When we make material changes we will post the revised policy on our site and provide notice through the account email or site banner. Continued use of our services after changes indicates acceptance of the updated policy.